Delegating Well: Examining Best Practices When Outsourcing Development Plan Review

As the responsibilities of municipal stormwater personnel continue to grow, development plan review is becoming an increasingly popular item that can be effectively outsourced. This presentation will focus on best practices and lessons learned from performing hundreds of development plan reviews for two localities in Virginia and include:

  • How to effectively manage client communication
  • How to effectively manage conflicts of interest
  • Benefits/drawbacks of singular vs. multiple staff involvement
  • How to standardize and document review procedures
  • Pre- and Post- COVID-19 workflow observations